This policy applies to DemeWebSolutions.com and digital products offered by My Deme, LLC through the DemeWebSolutions™ platform.
If you have questions about these terms, contact CustomerCare@demewebsolutions.com.
Information we collect
We collect information you provide when creating an account, purchasing products, joining a membership, downloading software, contacting support, or submitting forms on our website. This may include name, email address, billing details, order history, license allocations, and support communications.
We also collect technical data necessary to operate the platform, such as IP address, browser type, device information, session identifiers, and security logs related to account access and download activity.
Membership accounts
Membership accounts store plan status, billing cycle, site license allocations, Vault entitlements, and download history. This information is used to deliver included products, manage renewals, and provide account support.
Downloads and delivery
When you download software from the marketplace or Vault, we record download events tied to your account and entitlements. This helps prevent unauthorized redistribution, supports license compliance, and assists with update eligibility.
Download analytics
We may analyze aggregate download and product usage trends to improve documentation, release quality, and platform reliability. Analytics are not sold to third parties.
Security logging
Security-related events—such as failed login attempts, suspicious download patterns, or reported abuse—may be logged to protect accounts and software integrity. See our Security & Responsible Disclosure policy for vulnerability reporting.
Cookies and consent
We use cookies and similar technologies for essential site functions, preferences, analytics, and commerce. Where required, consent is managed through our cookie tools and documented on applicable product pages.
Plugin telemetry (future)
If we introduce optional diagnostic or telemetry features in commercial plugins, participation will be opt-in, described in product documentation, and limited to information needed to improve stability and support—not advertising profiles.
AI services (future)
When TruAI-powered features launch, additional data handling terms will apply as described in our AI Usage Policy. Until then, no TruAI production services collect user content through this platform.
How we use information
- Process orders, memberships, and digital delivery
- Provide customer support and account management
- Send transactional messages about purchases, renewals, and security
- Improve products, documentation, and platform performance
- Comply with legal obligations and enforce our terms
Sharing and retention
We share data with payment processors, hosting providers, and service vendors only as needed to operate the platform. We retain information while your account is active and as required for billing, tax, and legal purposes.
Your choices
You may request access, correction, or deletion of personal data where applicable law allows. Marketing preferences can be updated from account settings or by contacting support.
Related policies: Terms & Conditions · Membership Terms · Download & Update Policy